Delivery Policy

Because we only deal in 'virtual services', we require some personal contact information from all customers. This includes a valid email address in order for your products to be delivered. This data is held in the strictest of confidence inline with our privacy policy.

Once a customer has placed an order we run some quick security checks before processing payment. Customers will be sent the following e-mails:

1. Customer Invoice (including payment details)

2. Confirmation of order (once we have accepted the order)

3. Receipt / confirmation of payment received

4. New Account Details / Welcome Email

Due to our largely automated process 99% of customers move from stage 1 to 4 in less than 5 minutes - at this time your account is live and ready for use. In some cases we need to manually approve your account and in these cases it can take up to 24 hours for delivery to be complete.

If after 24 hours you have not received any confirmation from us we ask that you contact us via the support desk to rectify this.

Customers can always check the process of their order by visiting the secure customer portal at www.simplehostingsolutions.org

If you have any quesitons, concerns or just want to chat - please contact us via the support desk.