Customer Service Policy

As a web based business we pride ourselves on the customer support resources we have built. Our support pages include regularly updated Frequently Asked Questions (FAQ's), Text and Video tutorials as well as live access to network status and issues.

However we realise that customers often like to get in touch to address a specific issue, ask us a pre or post sales question, or to get some advise about using our services - no matter what quesitons, concerns or if you just want to chat - we offer a support desk manned from 0800hrs - 2200hrs GMT. The support desk can be found at simplehostingsolutions.org and will allow you to view all current and past support requests in a secure environment.

Typically customers hear back from us within 15 minutes of a ticket being raised but at busy or peak times this may be a little longer. If you have not heard back from us in over 24 hours, or if you are not able to access the support desk (but only in these circumstances) please send us an email to:

crisis [at] floppynet.co.uk

You may also contact us by post at:

Tom Williamson (Owner)

Simple Hosting Solutions
124 Dixons Hill Road

Welham Green

AL9 7DN

Unfortunately we do not offer support via telephone.

You can also connect with us (@Simple_Hosting) via Twitter.

We are proud members of the "Company-Customer Pact", this is an implied agreement between us as the service provider and you as the customer, please see the full agreement below: